PwC report outlines the challenges that the public sector needs to address in order to meet the demands of the new normal
Public sector organisations around the world face a stark challenge: adjust to the reality of ‘doing more for less’ – or even “doing less for less” – whilst focusing on what society needs and doing all this at a time of seismic changes.
The new normal is for governments and public sector organisations to deal with uncertainty and offer solutions while delivering quality services that are affordable, all set in the context of deficit-reducing budget cuts.
The new PwC “Future of Government” report sets out our views on the issues that need to be addressed by public sector organisations, in a rapidly changing environment. In this new environment the options available for the governments are affected by the rapid advances in new technology and the economy while they are equally affected by the changing perceptions of the society.
Evgenios Evgeniou, CEO of PwC Cyprus stated:
“The study is released at a time where the reforming of the public sector in Cyprus is a great challenge. We believe that this study can be the basis for a constructive dialogue contributing to the necessary changes in order for the public sector to meet the demands of the society.”
According to the findings of the study, organisations must view themselves through three different lenses that guide their behaviour:
• Citizen-centricity: meeting citizen needs effectively, affordably and in a timely manner
• Getting the right balance between managing internal organisational efficiency/effectiveness, and externally delivering ‘good growth’
• Sustainable outcomes: strategically building the assets for society by managing the ‘capitals’ needed for long-term prosperity – such as social, environmental, cultural etc.
In addition, there are four key characteristics that the leading public sector body of the future must exhibit:
• Agile: ready to anticipate situations, and adapt and react to unforeseen events
• Innovative: capable of incubating ideas
• Connected: collaborating across sectors/borders/organisations
• Transparent: being truly accountable for actions and outcomes of the organisations
The PwC report is available on www.pwc.com.cy
Public sector organisations around the world face a stark challenge: adjust to the reality of ‘doing more for less’ – or even “doing less for less” – whilst focusing on what society needs and doing all this at a time of seismic changes.
The new normal is for governments and public sector organisations to deal with uncertainty and offer solutions while delivering quality services that are affordable, all set in the context of deficit-reducing budget cuts.
The new PwC “Future of Government” report sets out our views on the issues that need to be addressed by public sector organisations, in a rapidly changing environment. In this new environment the options available for the governments are affected by the rapid advances in new technology and the economy while they are equally affected by the changing perceptions of the society.
Evgenios Evgeniou, CEO of PwC Cyprus stated:
“The study is released at a time where the reforming of the public sector in Cyprus is a great challenge. We believe that this study can be the basis for a constructive dialogue contributing to the necessary changes in order for the public sector to meet the demands of the society.”
According to the findings of the study, organisations must view themselves through three different lenses that guide their behaviour:
• Citizen-centricity: meeting citizen needs effectively, affordably and in a timely manner
• Getting the right balance between managing internal organisational efficiency/effectiveness, and externally delivering ‘good growth’
• Sustainable outcomes: strategically building the assets for society by managing the ‘capitals’ needed for long-term prosperity – such as social, environmental, cultural etc.
In addition, there are four key characteristics that the leading public sector body of the future must exhibit:
• Agile: ready to anticipate situations, and adapt and react to unforeseen events
• Innovative: capable of incubating ideas
• Connected: collaborating across sectors/borders/organisations
• Transparent: being truly accountable for actions and outcomes of the organisations
The PwC report is available on www.pwc.com.cy
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